FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Most of the time, yes! The majority of the items we offer for sale are unique and we only have one of them, so the image you see is the item you will receive. In cases where we have more than one, if the items are indistinguishable from each other then you won't notice any difference.

Where can I view my sales receipt?

Once you complete check out a receipt will be emailed to you. You can also log in to your account (the person icon at the top right) and view your order details, account settings, and other information about your account.

Where can I ship my order?

For security reasons we are only able to ship to the address that matches your credit card billing address. If you need to make other arrangements please contact us prior to placing your order.

When will my order ship?
We pack items for shipment on Mondays and Thursdays and they are turned over to the carrier the same day. If your order is placed prior to 11AM Central Time then it will be sent out the same day, otherwise it will leave the next Monday or Thursday, whichever is next.
Somethings not right, what do I do?
Sometimes things happen, the item won't work right, it arrived damage, or it hasn't arrived and its been a long time. Please contact us and give us the opportunity to make things right for you.
How can I return an item?

There are 3 basic steps to a return:


1) Contact us to let us know so we can watch for it and expedite your return.
2) Ship it back. Try to re-use the same packaging and method we used, if not, then please pack it in such a way that it will arrive undamaged.
3) Watch for notification that we have issued a refund, or sent a replacement.

The full details on our returns policy and procedure can be found here.

CONTACT US WITH ANY QUESTIONS